FAQ's

Fizza Collection is a women's clothing store built around considered design and honest fabric. We put together each collection ourselves, focusing on pieces that are comfortable to wear, well finished, and easy to style for everyday life rather than one-time occasions.

Our current range is organised into New Arrivals, Pret, Printed, Kaftan, and Embroidered Pret. Each category is updated regularly, so New Arrivals is the best place to check first if you're looking for what's just landed.

Each product page includes measurements to help you choose the right fit. We'd always recommend comparing these against a similar garment you already own rather than relying on standard sizing alone, since cuts can vary slightly between fabrics and styles.

Orders are processed and delivered within 6–7 working days from the date the order is placed. This includes the time needed to check each piece for quality before it's packed and dispatched.

A flat delivery charge of Rs. 199 is applied to every order at checkout, regardless of order size or destination. This is calculated automatically, so the total you see before confirming your order is the final amount you'll pay.

We ship across Pakistan. If you have any doubt about whether we deliver to your specific city or area, feel free to message us directly before placing your order and we'll confirm it for you.

We accept returns and refunds within 15 days of the delivery date. To be eligible, the item must be unused, unwashed, and returned in its original packaging with all tags intact. Once received and inspected, we'll process your refund promptly.

Simply reach out to us by phone or email with your order details and the reason for the return. Our team will guide you through the next steps and keep you updated until your refund is confirmed.

Once your order is dispatched, you'll be notified with the details needed to follow its progress. If you'd like an update at any point before that, our team is always happy to check the status for you directly.

You can call us at +92 304 4579000 or email info.fizzacollection@gmail.com. We respond personally to every message and are happy to help with sizing, orders, or anything else you'd like to know before you buy.