Return Policy
At Fizza Collection, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may request a return within 15 days of receiving your item. To be eligible for a return, the item must be unused, unwashed, and in its original condition with all tags attached.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We take full responsibility for any items that arrive in poor condition and will arrange a replacement or full refund at no additional cost to you. Please share clear photos of the damaged item along with your order details when reaching out to us.
How to Request a Return
To initiate a return, please contact our customer support team via email at info.fizzacollection@gmail.com or call us at +92 304 4579000. Our team will guide you through the return process and provide you with further instructions. Please do not send any items back without prior confirmation from our team.
Refund Process
Once we receive and inspect the returned item, we will notify you about the status of your refund. If approved, your refund will be processed within 5 to 7 business days. Refunds will be issued through the original payment method or via bank transfer, depending on the mode of payment used at the time of purchase.
Non-Returnable Items
Certain items are not eligible for return, including items that have been used, washed, altered, or damaged by the customer. Sale or discounted items may also be non-returnable unless they arrive damaged or defective. We reserve the right to refuse a return if the item does not meet our return conditions.
Contact Us
For any questions or concerns regarding returns and refunds, please do not hesitate to get in touch with us at info.fizzacollection@gmail.com or call +92 304 4579000. We are always here to help.